At Xenobuild, we aim to deliver your orders quickly and safely. Please read our shipping policy to understand how we handle order processing, delivery timelines, and related details.

1. Order Processing

  • Orders are processed within [1–2 business days] after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Time

We partner with reliable courier services to ensure timely delivery.
Estimated delivery times:

  • Local Orders: [2–4 business days]
  • Domestic Orders: [4–7 business days]
  • International Orders (if applicable): [10–20 business days]

Delivery times may vary based on location, weather conditions, and courier delays.

3. Shipping Charges

  • Free shipping is available on orders above [₹amount or $amount].
  • Orders below that threshold will incur a flat shipping fee of [₹amount or $amount].
  • Any additional duties, customs, or taxes (for international orders) are the buyer’s responsibility.

4. Order Tracking

Once your order has shipped, you will receive an email or SMS with a tracking number and a tracking link.
You can also track your order in your [My Account > Orders] section on our website.

5. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time:

  • Check your tracking details.
  • Contact the courier service using the provided tracking ID.
  • If you still face issues, email us at [xenobuildg@gmail.com], and we’ll help resolve it promptly.

6. Incorrect Address or Failed Delivery

Please ensure your shipping details are correct before placing your order.
We are not responsible for:

  • Delays due to incorrect or incomplete addresses
  • Orders returned to sender due to non-collection

If an order is returned, re-shipping charges may apply.

7. Damaged Packages

If you receive a damaged or tampered package:

  • Do not accept it from the delivery agent.
  • Notify us immediately at [xenobuildg@gmail.com] with photos, and we will arrange a replacement or refund.

8. Contact Us

If you have questions about our Shipping Policy, reach out to:
📧 [xenobuildg@gmail.com]
📞 [+91 8421224533]