At Xenobuild, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer refunds under the terms outlined below.

1. Eligibility for Refunds

  • Refund requests must be made within [7/14/30 days] of receiving your order.
  • To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of purchase (receipt, invoice, or order number) is required.

2. Non-Refundable Items

We do not offer refunds for:

  • Perishable or consumable products (e.g., groceries, food items, etc.)
  • Customized, personalized, or digital products
  • Gift cards or promotional items

3. Refund Process

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed within [5–10 business days], and a credit will automatically be applied to your original method of payment.
  • Shipping charges are non-refundable unless the item is defective or an incorrect item was delivered.

4. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account again.
  2. Contact your credit card company or bank — it may take additional time before your refund is officially posted.
  3. If you’ve done all this and still haven’t received your refund, please contact us at [xenobuildg@gmail.com].

5. Damaged or Incorrect Items

If you received a defective or incorrect product, please contact us immediately with your order details and photos of the item. We will arrange a replacement or full refund at no additional cost.

6. Contact Us

For any questions about our Refund Policy, reach out to us at:
📧 [xenobuildg@gmail.com]
📞 [+91 8421224533]